Charlotte's Team Member

Position Title:
Café Coordinator
(Charlotte’s Coffee House – Downtown & Up Town Locations)

Location:
Charlotte’s Coffee House - Flagship Locations

• Downtown (DT): 1104 White Street, Dubuque, IA, 52001
• Up Town (HU): 1600 University Ave, Dubuque, IA 52001

Position Summary:
Charlotte's Coffee House is looking for a dedicated and versatile Café Coordinator to oversee daily operations at our Downtown and Uptown locations. In this full-time role, you will manage kitchen and café activities, ensuring smooth service and exceptional customer experiences. Your responsibilities will include preparing high-quality food and beverages, coordinating service between the kitchen and front of the house, and maintaining a clean, organized workspace. This position offers professional growth opportunities, flexible hours, and a team-oriented environment.

Key Responsibilities:

• Perform opening and closing procedures for the café and kitchen, ensuring smooth operations at both locations.
• Prepared and served high-quality food and beverages, followed recipes, and maintained safety protocols.
• Coordinate the flow of food and beverages between the kitchen and the front of the house, ensuring accuracy and quality in every order.
• Manage inventory, food orders, and proper supplies storage, ensuring all sanitation standards are met.
• Maintain cleanliness and organization throughout the café and kitchen areas.
• Provide excellent customer service by engaging with patrons and addressing any needs or concerns.
• Communicate effectively with team members to resolve service issues and maintain smooth operations.
• Handle cash transactions and assist with inventory tracking and stock replenishment.

Qualifications and Skills:

• Experience in café or kitchen operations is preferred but not required.
• Friendly and approachable, with strong multitasking abilities in a fast-paced environment.
• Self-motivated and able to work independently or as part of a team.
• Strong organizational skills with attention to detail, particularly in food presentation and quality.
• Excellent communication skills for interacting with both team members and customers.
• Ability to prioritize tasks while maintaining high cleanliness and hygiene standards.
• Knowledge of food safety and kitchen hygiene practices is a plus.

Benefits:

• Competitive hourly wage ranging from $10 to $15 per hour (based on experience) plus tips.
• Complimentary Volv Gym membership for employees attending at least ten sessions monthly.
• Opportunities for growth and career advancement within the company.
• Flexible working hours to accommodate diverse schedules.
• A supportive, team-focused, and enjoyable work environment.

Join the Team:
Be a part of Charlotte's Coffee House, where we are passionate about providing a welcoming environment and exceptional service. Apply today to join our team and contribute to our flagship locations as a Café Coordinator!